1. to MAKE a PURCHASE you need to register?
Yes. To register to the site just click on the link "register" and enter your data. This procedure should be carried out only on the occasion of the first purchase: each next visit, the customer shall only enter your e-mail and password and it will be detected automatically by system.
2. is it possible to MODIFY the data of YOUR PROFILE AFTER REGISTERING?
Yes. The customer may at any time change the data (e.g., address, or e-mail address) of your profile. To do this simply click on the link "MY ACCOUNT" tab, make the changes that you want, and then save the new profile.
3. IT is POSSIBLE to CREATE a LIST of FAVORITE ARTICLES?
Yes. The customer can save a list of favorite articles through the "MY WISHLIST". By clicking on the link, the page appears, where the system stores the items, allowing you to review them whenever you want.
4. I SAW an ARTICLE on the SITE YESTERDAY, BUT TODAY the SAME article is not PROPOSED. IS IT STILL AVAILABLE?
No. On the site are published only articles actually available.
5. do not POSSESS a credit card. CAN I STILL MAKE PURCHASES?
Yes. It is possible to purchase off-line products by contacting our customer service
6. What are the OTHER ACCEPTED FORMS of PAYMENT?
Is it possible to pay by credit card or Paypal. Not accept other forms of payment.
7. What are the types of CREDIT CARDS do you accept?
Chirullishop.com accepts credit cards of Visa, Mastercard, American Express and Diners. The purchase is also possible with credit cards pre-paid.
8. what RISKS YOU RUN by MAKING a CREDIT CARD PAYMENT?
Data on credit card (number and expiration date) pass directly to the secure server of Banca Sella, in charge of the payment transaction through an encrypted code. Neither Chirullishop.com nor anyone else can access this information. Our customer service operators are not allowed to have info on credit cards and bank account numbers.
9. prices include VAT?
Depends on the nationality of the customer who placed the order. VAT is already calculated in the purchase invoices for customers from Eu countries (Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Slovakia, Slovenia, Spain, Sweden and Hungary). Dispatch to Paesthe Extra charge is indicated without taxes: is payable by the customer to pay any local taxes and/or customs.
10. when I MAKE a PURCHASE, YOU WILL HEAR RECEIPT or invoice?
When paying an invoice is generated. If the customer wishes to receipt must notify when ordering within the "field notes" In both cases the tax documentation is shipped along with the goods and delivered to you in a sealed envelope, and can be retrieved from the appropriate air link customers.
11. is it possible to KNOW the TIMING of DISPATCH?
Yes. Shipping is always detectable by the customer, thanks to Ups service. At the time of shipment, the customer will receive an email confirmation of shipment with the code provided by Ups that allows you to check at any time the status of your shipment.
12. is there an INSURANCE POLICY on SHIPPING?
Yes. All shipments both in Italy and abroad are covered by insurance against damage and/or theft. Insurance costs are already included in the purchase price. The insurance is valid until the delivery of the goods.
13. is it possible to REFUSE DELIVERY?
Yes. If the customer believes that the delivered goods have been tampered with or is not intact, can refuse to sign the documentof delivery. The goods will be returned to Chirullishop.com and expenses of returning the parcel shall be borne by the customer. Chirullishop.com Hospira deduct the amount from the refund due to the customer.
14. is it possible to change the ORDERED GOODS?
No, under no circumstances. The customer who wishes to make a change in size, color or item, must submit the return procedure and run a new order.
15. How do I SUBMIT the RETURN PROCEDURE?
The return process is quick and easy:
The customer can exercise his right of withdrawal within 10 working days from the date of receipt of the goods purchased on Chirullishop.com within the meaning and for the purposes of art. 5 of d.lgs. 185/99. Within the period referred to above must be sent registered mail with return receipt to Chirullishop.com, with seat in Corso Messapia, 35-74015 Martina Franca. It requires that the Declaration with which the client expresses willingness to withdraw either written in English language. The customer is also obliged to return the product intact in all its parts and not used at just mentioned, within 10 working days from the date of receipt of the goods purchased.
16. the RETURN is scheduled for ALL ITEMS?
Under no circumstances will not accept returns of items of underwear and swimwear, discounted merchandise and apparel in the end-of-season sales. The productthe making must not have been worn, stretched, washed or treated in any way, and must necessarily be returned under the same conditions in which they have been sent to the customer. The return will be accepted only with the security seal attached to the head and perfectly healthy. Will not be accepted under any circumstances rendered with the security seal cut, broken, disconnected, removed or tampered with.
17. What is the time to START the RETURN PROCEDURE?
The goods must be delivered to the Courier within 10 days from the date of delivery. Shipping is at the customer's risk.
18. is it possible to receive UPDATED INFORMATION about promotions, discounts and NEW ARRIVALS?
Yes. The customer has the opportunity to subscribe to the newsletter of Chirullishop.com.
19. is there a customer service department?
Yes. Chirullishop.com provides a service on weekdays, Monday to Friday, from 9.00 to 17.30 hours. Requests for assistance submitted over the weekend will be examined starting next Monday morning, while requests received on holidays will reply from the first working day following. The email address to forward requests is firstname.lastname@example.org